Job Title Field Service Engineer
Job Type Full Time
Location West Midlands (Home-Based)

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The Role

The Service Engineer shall be responsible for the resolution of technical service issues within the region.

The post-holder will have obtained experience in the electronic security industry, specifically CCTV, Access Control and Intruder Detection systems and possess the abilities to resolve the majority of service/maintenance issues.

The post-holder will also possess the skills to provide system fault diagnosis and for the resolution of technical issues across all clients’ sites, communications – both written and verbal, problem solving, identification of parts/materials and co-ordination with client and site personnel.

Duties and Responsibilities

  • Ensure that all company procedures are adhered to on all projects and compliance with NSI procedures in all relevant areas of activity/projects.
  • Ensure that all client specific procedures are adhered to at all times, e.g. site access.
  • Respond to allocated calls, resolve and advise Help Desk, complete and return all relevant documentation.
  • Participate in Out of Hours on Call Rota
  • Carry out PPM’s as allocated, complete and return all relevant documentation.
  • Ensure compliance with all H&S requirements on all sites/contracts.
    Inform management and Service Help Desk of requirements for Risk Assessments and Method statements.
  • Communicate with all parties involved on a regular basis.
  • Provide technical advice and assistance, including identification of replacement parts.
  • Carry out small works projects as required.
  • Communicate effectively (both written and verbal) with regard to contracts and within Synectics Security.
  • Ensure all forms are completed correctly and submitted to Service Help Desk upon completion.
  • Assist with ensuring that all service contracts passed from projects are acceptable and signed off only where compliant.
  • Ensure that all works undertaken are compliant in terms of all legislative and statutory codes of practice.



  • Technical fault diagnosis
  • Strong communication skills – both written and verbal
  • Problem solving and attention to detail
  • Co-ordination with both client and on site personnel


  • Security or Engineering Apprenticeship, ONC or equivalent
  • 6 years+ industry experience


To apply please email a covering letter with a full CV to our careers team.