Job Title VN257- Site Service Engineer
Job Type Full Time
Job Location Nottingham
Travel Requirements Travel required throughout the UK
Reporting to Service Contracts Manager

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The Role

This role will deal with daily fault requests and PPM duties for large scale, high end integrated systems from a proactive client and to look after the daily tasks involved in keeping an important site/s safe and secure. The potential areas of work and the client demands will require the successful candidate to obtain a high level of vetting.

The engineering role will require a great deal of flexibility and you will need to demonstrate a ’can do’ attitude and be able to stay away when required. You will become a member of a small team of engineers all who work under the control of client’s on-site call system.

The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer. Successful candidate will be confident to work in a high secure environment.

Principal Accountabilities


  • Provide a reliable, courteous, efficient and effective service.
  • Maintain a positive image of the company to the customer at all times, through high standards of dress and customer communications.
  • At the completion of each service visit close or update the helpdesk with the call status.
  • Ensure that any company vehicle provided is maintained in good working order.
  • Maintain a high level of personal performance demonstrating a willingness to help colleagues.
  • A flexible approach to working hours.
  • Adhere to the company’s Management Systems.
  • To undertake any other duties as required by the Service Manager in delivering a top class service to the client.
  • Assist with the call out rota.

Field Based

  • To provide day to day care, maintenance and repair of the large scale Analogue and Digital CCTV Systems in a high secure hospital environment.
  • To provide day to day care, maintenance and repair of the large scale control rooms.
  • To provide day to day care, maintenance and repair of Access Control Systems.
  • To be able to support and maintain Perimeter Detection Systems.
  • To complete a planned preventative maintenance regime.
  • Occasional nights away.
  • Assist with the call out rota.

Key personal attributes

  • Analytical thinker, with a methodical approach to problem solving.
  • Confident and able to complete documentation.
  • Able to multitask and work to tight schedules.
  • Good at knowledge sharing
  • Keen to develop new skills.
  • Good self-discipline skills (organized, reliable, self-starter).
  • Flexible approach to working practices and requirements.
  • Team player – offers support and knows when to seek help.
  • Strong customer and communication skills.
  • Good telephone manner that inspires customer confidence.

Qualifications and experience

  • Sound knowledge of CCTV, IT and PID Systems on varying scales.
  • Sound knowledge of Access Control systems with Site Mustering
  • Sound knowledge of DVR systems.
  • On site repair capability.
  • It is desirable to have knowledge of:
    • PID’s
    • Cortech GUI
    • CCure 9000
    • Video Matrix Systems
    • Viconnet
    • Raid Recording
    • First line repairs on Turnstiles and Barriers (various)


To apply please email a covering letter with a full CV to our careers team.