Job Title VN517 – Key Account Manager
Job Type: Full Time
Location: Nottingham/Home Based
Reporting To: Commercial Director

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Company Overview

Synectics Security designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK’s most demanding security environments. We excel in complex, critical, and regulated environments, where our customers require innovative, tailored solutions they can depend on.

We succeed where our knowledge, experience and deep technical expertise is most valued to our customers, specifically public space and heritage buildings, transport, critical national infrastructure, finance, high security, and custodial markets. With high security systems experience, field proven products and expert support personnel in the UK & Ireland, Synectics Security offers its clients turnkey solutions for comprehensive protection and peace of mind.

The culture at Synectics Security is fast paced, positive and ‘can do’. We hugely value our people and the contributions they make to the success of our customers and our business and strive to offer a challenging and stimulating work environment to promote individual and professional development at all levels.


Job Purpose

To retain and grow profitable sales by:

  • Engaging with clients to understand their security challenges, to ensure we design, sell, and deliver profitable solutions that delight the customer.
  • Working closely with customers and internal stakeholders to ensure we deliver customer excellence and optimise client retention.
  • Identifying sales growth opportunities both from our existing client portfolio and by harnessing customer relationships to win business from new customers.
  • Identifying new markets, new partnerships, new ways to reach existing markets, or new product or service offerings to better meet the needs of existing markets.

Targeted Outcomes

  • Deliver quarterly and annual sales and margin targets.
  • Increased sales, profitability, and retention from key account portfolio
  • Identify market trends, customer requirements & priorities to support ongoing technology roadmap development.
  • Improved market reputation of the business, products, and services.

Key Accountabilities

  • Understand and effectively communicate Synectics Security value proposition and how this aligns to individual market sectors.
  • Understand client engagement models to identify, target and secure long-term profitable contracted, additional, and new business.
  • Collaborate with relevant stakeholders regarding new business activities, supplying key stakeholders with all appropriate information to enable client requirements and operational implementation to be realised.
  • Develop business growth strategies to maximise sales opportunities in targeted markets and verticals.
  • Build a healthy funnel and pipeline to ensure revenue targets are met or exceeded.
  • Report on known competitors, decision makers, influencers, and our win strategy on each opportunity.
  • Identify improvement opportunities to drive improved customer delivery and experience.
  • Supporting the bid manager in preparing all relevant documentation to support tailored customer proposals.
  • Liaising with technology and procurement teams to support the provision of tailored customer proposals.
  • Achieve quarterly and annual sales targets.
  • Conduct presentations, talks, seminars or CPD sessions to customers or potentials, as required.
  • Recommend changes that you feel are necessary to deliver sales results.
  • Participate in regular sales meetings and product training sessions.
  • Assisting the Sales and Marketing efforts of the Company in any way that may be directed and not covered by the above.
  • Embrace the sales team culture and work within company procedures/guidelines to meet and deliver the required standards and reporting deadlines.

Key Relationships

  • SSL Sales and Commercial Team.
  • Other key stakeholders in SSL, including Project delivery, Service, Technical Design, Procurement & Finance teams.
  • Existing and potential new customers.
  • Existing and potential new suppliers.
  • Key PLC stakeholders.

Qualifications and Experience

  • A proven track record of achievement with evidence of significant new business development on a national scale in a solution-based business.
  • Significant knowledge of the UK Electronic Security market and the competitive landscape in the sectors you operate.
  • Exceptional communication and presentation skills, and ability to express technical and nontechnical concepts clearly and concisely.
  • A proven track record of achievement with evidence of significant new business development on a national scale with a genuine passion to succeed.
  • Clear understanding of service offerings, technology and demonstrate innovative ways our solutions can serve customers.
  • Performance driven, highly energetic and determined.
  • Technically capable, commercially aware with the ability to inspire and influence people at all levels.
  • High standards of integrity with the ability to change, adapt and grow.
  • Innovative, proactive, and reliable whilst possessing an investigative nature with an attention to detail.
  • Willing to travel extensively and to be present in front of prospective clients.
  • Intelligent, analytical, demanding, pragmatic and resilient with the ability to get things done.
  • Ability to perform under own initiative as well as working within a strong team culture.
  • Capable of working under pressure and managing challenging situations.
  • Strong negotiation skills.
  • Ability to engage with decision makers at every level.

Eligibility for Employment in the UK

In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received by Synectics Security.


Company Values

Our company values underpin everything we do, and we consistently recognise individuals within our business who demonstrate these behaviours.


To apply please email a covering letter with a full CV to